White Venus Brands (“WVB”), operating the Mi Amor Paris website, believes in assisting its customers as far as reasonably possible. Accordingly, we offer the following cancellation, return and refund policy.

Cancellation Policy

How can I cancel an order placed on www.miamorparis.in?

An order may be cancelled only if it has not yet been packed or dispatched.

To request a cancellation, please contact our customer support team:

Email: contact@miamorparis.in
Phone: +91 95400 66666
Working Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Please mention your name and Order ID while submitting the cancellation request.

Once the cancellation request has been accepted and processed, the applicable refund will be initiated within 24–48 business hours.

Orders that have already been packed or dispatched cannot be cancelled.

Can Mi Amor Paris cancel an order?

Yes. Receiving an electronic or other form of order confirmation does not constitute final acceptance of an order. Mi Amor Paris reserves the right to accept or cancel an order after it has been received.

An order may be cancelled due to product unavailability, insufficient stock, incorrect pricing, payment issues, an incomplete or incorrect delivery address, suspected fraudulent activity, operational difficulties or any other unavoidable circumstances.

Although our online inventory is designed to update automatically, stock discrepancies may occasionally occur. In such cases, we may contact you by telephone, email or text message to offer a reduced quantity, an alternative product or cancellation of the unavailable item or order.

If an order is cancelled by Mi Amor Paris after payment has been received, the applicable amount will be refunded in full.

Refunds for Cancelled Orders

For an eligible cancellation made before dispatch, the refund will be initiated within 24–48 business hours after the cancellation request has been approved.

Once initiated, the time taken for the refunded amount to reflect in your account may depend on your bank, card issuer or payment provider.

Returns, Replacements and Refunds

How can I request a return or replacement?

Eligible return or replacement requests must be raised within 5 days of delivery.

Please contact us at:

Email: contact@miamorparis.in
Phone: +91 95400 66666
Working Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Please provide your Order ID, details of the issue and clear photographs or an unedited video showing the product and its packaging.

Where a return is approved, we will arrange pickup within approximately 2–4 business days. A refund or replacement will be initiated only after the returned product has been received and verified at our warehouse.

The product must be unused, undamaged and returned in its original packaging with all labels, tags, components, accessories, promotional items and complimentary gifts.

Approval of a return, replacement or refund request is subject to verification by Mi Amor Paris.

When is a product not eligible for return?

A return will not be accepted if:

• The product has been used, opened or altered.

• The product has been damaged due to misuse, negligence or overuse.

• The product is returned without its original packaging, price tags, labels, accessories, components, complimentary gifts or promotional items.

• The original packaging has been damaged by the customer.

• A batch code, serial number or other identifying information has been removed or tampered with.

• The request is raised more than 5 days after delivery.

• The item was supplied as a complimentary or free product.

• The product falls under a non-returnable category and was delivered correctly and without damage or defect.

Non-Returnable Categories

For hygiene and safety reasons, personal-care and fragrance products—including perfumes, body oils, moisturizers, body washes, hand washes, soaps and similar products—cannot be returned or exchanged once delivered.

However, if such a product is received damaged, defective, leaking, expired or different from the product ordered, you may raise a complaint within 5 days of delivery. The complaint will be reviewed based on the photographs, video and other information provided.

Damaged, Defective or Incorrect Products

If the parcel appears visibly damaged, opened or tampered with at the time of delivery, please refuse to accept it and immediately contact our customer support team.

If, after opening the parcel, you discover that the product is damaged, defective, leaking or incorrect, contact us within 5 days of delivery:

Email: contact@miamorparis.in
Phone: +91 95400 66666
Working Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Please provide your Order ID along with clear photographs and an unedited opening video showing the outer packaging, shipping label and affected product.

After verification of a valid complaint, we will provide a replacement or refund at no additional cost. Replacements are subject to stock availability. If a replacement is unavailable, the applicable amount will be refunded.

Can I return part of my order?

Yes. An eligible request may be raised for an individual item from an order containing multiple products.

Each returned product must be sent back in full with its original packaging, components, accessories and any complimentary gifts or promotional products supplied with it.

Refund Method and Processing Time

Refunds are initiated only after the returned products have been received and successfully verified at our warehouse.

Approved refunds will be processed to the original payment method. Refund processing may take approximately 7–10 working days after verification. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, cash-on-delivery charges and other non-product charges, where applicable, may not be refundable unless the return is due to a damaged, defective or incorrect product supplied by Mi Amor Paris.